Shipping & Returns

Everything you need to know about ordering from Tulip Perfume Co.

At Tulip Perfume Co., every order is thoughtfully prepared and carefully packaged at our studio in Eureka, California.

We want your experience with us to be as lovely as the fragrances themselves.

Shipping Information

Where We Ship

We currently ship throughout the United States. International shipping is not available at this time.

Order Processing

Most orders are processed within 2–3 business days, excluding weekends and holidays. During busy periods or holidays, processing may take slightly longer.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your order size and destination. Delivery times vary depending on your location.

Once your order has shipped, you'll receive a confirmation email with tracking information.

Please note that delivery estimates are not guaranteed, and carrier delays may occasionally occur.

Returns & Exchanges

We hope you love your Tulip purchase. If something isn't quite right, we're happy to help.

Unopened & Unused Products

We accept returns of eligible, unopened and unused products within 14 days of delivery.

To qualify for a return, items must be in their original packaging, with all seals intact, and in resalable condition.

Customers are responsible for return shipping costs unless the return is due to an error on our part. Original shipping charges are nonrefundable.

Please contact us before sending a return so we can provide instructions.

Opened Fragrances & Personal Care Products

For hygiene and product integrity reasons, opened or used perfumes, fragrance oils, skincare and personal care products are final sale, except where an item is defective or otherwise required by law.

We encourage customers exploring a new fragrance to try one of our Discovery Sets before purchasing a full-size bottle.

Discovery Sets, Samples & Custom Fragrances

Discovery sets, fragrance samples and custom-blended Scent Bar products are final sale, except in cases of damage, defects or errors with your order.

Damaged, Defective or Incorrect Orders

We take great care in preparing every shipment. If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery whenever possible.

Include your order number, a description of the issue and photographs if applicable.

We'll review the situation and arrange an appropriate replacement, refund or other resolution. We cover return shipping when a return is required because of our error.

Refunds

Once your eligible return has been received and inspected, we'll notify you of its status.

Approved refunds will be issued to the original payment method. Please allow several business days for your bank or payment provider to process the refund.

Need Assistance?

We're always happy to help with questions about your order, fragrance selection or a recent purchase.

Please reach out to info@tulipperfume.com or call (707) 798-1558 and leave us a detailed message.

Thank you for supporting independent perfumery.

Tulip Perfume Co.

Handcrafted in Northern California since 2007.